Terms of Service

Welcome to Moment! Before using our Services, please read these Terms of Service carefully.

These Terms of Service ("Terms") and the Acceptable Use Policy govern the agreement between you and Itsellesi Oy ("Itsellesi"), regarding the Moment – Itsellesi Service ("Service" or "Moment") and other related services offered by Itsellesi Oy ("Services"). By accepting these Terms or by using the Services (even if you have not separately accepted these Terms), you agree to comply with them, including any modifications made to them in accordance with these Terms.

Please also read our Privacy Statement, which explains how we collect and use personal information.

Who We Are

Itsellesi Oy is a company whose goal is to create reliable and practical AI systems.

Creating and Using an Account

Minimum Age

You must be at least 13 years old to use the Service. If you are under 18, you need permission from a parent or legal guardian to use the Service.

Account

To use our Services, we create an "Account" for you, associating data related to you with that Account. The Account is created automatically when you first contact the AI system.

Using Our Services

You may only use the Service in accordance with these Terms, the Acceptable Use Policy, and any instructions or additional terms published in the Services ("Permitted Use").

You must not use, or assist anyone else to use, the Service in any of the following ways:

1. In any activity that violates laws or regulations (including, without limitation, regulations governing the export of data or software to or from the EEA, Switzerland, or other countries).
2. To develop competing products or Services to our Service, including the development or training of artificial intelligence or machine learning models.
3. To index, collect, or otherwise gather data from our Services or their content, except as allowed by these Terms.
4. To gain unauthorized access to any system or data, or to mislead others.
5. To infringe, misuse, or violate copyright, trademarks, or other intellectual property or legal rights (including publicity and privacy rights).
6. To use our Services by automated or non-human means (e.g., bots or scripts) without our express permission.
7. In any activity that prevents or hinders others from using the Service or that could reasonably be expected to create liability, damage, or harm for us, our users, partners, or third parties, including reputational harm.

You must also refrain from misusing, harassing, compromising, or disrupting our Services, for example by distributing viruses or malware, sending spam, initiating denial-of-service attacks (DDoS), or circumventing our security measures.

"Prompts," "Outputs," and "Materials"

You can submit text, documents, or other material to the Service for processing ("Prompts"). Based on your prompts, our Service may generate responses ("Outputs"). Together, prompts and outputs form "Materials."

Rights to Materials

You are responsible for any prompts you submit to the Service. You must ensure you have all necessary rights, licenses, and permissions for us to process your prompts in accordance with these Terms. You must ensure that submitting the prompts does not violate these Terms, our Acceptable Use Policy, or applicable laws or regulations. Subject to applicable law, you retain any ownership and other rights you may have to your prompts. Under these Terms, we grant you all of our rights, title, and interests (if any) in the outputs, to the extent such rights exist.

Reliability of Outputs

AI and large language models are new technologies whose accuracy, reliability, and safety are continuously improving. By using the Service, you understand and agree to the following:

1. Outputs may not always be accurate and may contain significant errors, even if they appear detailed or correct.
2. You should not rely on the correctness of outputs without verifying them separately.
3. The Service and any outputs may not contain correct, up-to-date, or complete information.
4. Outputs may include content that does not necessarily represent the views of Itsellesi Oy.

Use of Materials

We may use materials to provide, maintain, and improve the Service, as well as to develop other products and Services. We do not train our models on non-public materials, except in two situations:

1. If you provide feedback about the materials (through the Service or otherwise), we may use such Feedback in accordance with Section 5 ("Feedback").
2. If your materials are flagged for trust and safety review, we may use or analyze them to improve our ability to detect and prevent violations of the Acceptable Use Policy.

Limitations

We may, if necessary, limit the use of the Service if the system experiences particularly high traffic. We may also limit the Service if the volume of messages you send exceeds what can reasonably be considered normal usage.

Feedback

We value all feedback, including ideas and suggestions for improvements, as well as any evaluations you provide on responses ("Feedback"). For example, if you rate a response with a thumbs-up or a heart reaction, we store that conversation as your Feedback. You are not obligated to provide Feedback, but if you do, you agree that we may use it in any manner we choose without obligation or compensation to you.

Subscriptions, Fees, and Payment

Fees and Billing

Using the Service may incur fees. You are responsible for paying any fees indicated in the Service. The Service will inform you about any fees related to the Service (including how these fees are calculated).

If you purchase access to the Service, you must provide complete and accurate billing information ("Payment Method"). You warrant that the card or bank account you use is yours or that you have permission from the account holder. If you use a Payment Method without proper authorization, you will be responsible to us for all losses arising from such unauthorized use.

You agree that we may charge your Payment Method for all fees and possible taxes for the Service. If these fees (e.g., a subscription fee, see below) are charged on a recurring or usage-based basis, you agree that we may charge these fees and taxes to your Payment Method on a recurring basis.

Unless these Terms state otherwise or applicable law requires it, all fees are non-refundable. Please review your order carefully before confirming it. See below for more information on recurring charges for subscriptions.

You agree that we are not liable for errors caused by third-party payment processors when you make payments to us.

Subscriptions

To access the Moment Service or other subscription-based products we provide for individuals ("Subscription"), follow the subscription process in our Service. When you subscribe to the Service, you agree to these Terms.

1. Subscription
   Beginning the subscription process constitutes an offer to enter into a subscription agreement with us. We confirm our acceptance by sending you a confirmation message. We may reject orders, for example, if you are in a location where we do not provide the Service or if the Service is priced incorrectly. The subscription agreement is formed under these Terms when we send you a confirmation message.
2. Subscription Content, Features, and Services
   The content, features, and other Services included in your subscription package, as well as the duration of the subscription, will be stated during the subscription process. We may modify or update such content, features, and Services from time to time. However, we do not guarantee that any specific content, feature, or Service will always be available within the Service.
3. Subscription Duration and Automatic Renewal
   If your subscription has a minimum term ("Initial Term"), we will inform you during the subscription process. The subscription remains in effect for the Initial Term and automatically renews for a period equivalent to the Initial Term ("Renewal Term"). This renewal repeats, and a new period is charged for each consecutive Renewal Term. For example, if you purchase a monthly subscription on January 25, the Initial Term runs from January 25 through February 24 (inclusive), and the Renewal Terms run from the 25th of each month through the 24th of the following month.
4. Subscription Fees
   You pay us the fees for the Initial Term and each subsequent Renewal Term in advance at the start of that term. We may change the prices of your subscription from time to time, but we will not change the price during your current term. If a price change increases the fees, we will provide you with at least 30 days' notice, and the new price will take effect at the start of the next Renewal Term. You are deemed to have accepted the new price unless you cancel your subscription (see below) before the Renewal Term to which the increased fees apply.
5. Cancelling a Subscription
   You may cancel your Subscription at any time in the Service. Alternatively, you may cancel by emailing us at
   [email protected]
   . To avoid being charged for the next Renewal Term, cancel at least 24 hours before the end of your current subscription term. If you cancel your subscription, fees already paid are non-refundable, but you will continue to have access to the Service for the remainder of the term you've already paid for.
6. Additional Right of Withdrawal
   You have a statutory right to change your mind and cancel your Subscription within 14 days of entering into the contract, without providing any reason.
   1. To exercise this 14-day withdrawal right, you must inform us of your decision to cancel the contract through a clear written statement before the expiration of the 14-day period. The easiest way is to cancel the subscription via the customer portal or by contacting
      [email protected]
      .
   2. If you cancel the subscription pursuant to your 14-day withdrawal right, we will refund any payments received related to the cancelled subscription without undue delay and in any event no later than 14 days after being informed of your decision to cancel. We will use the same Payment Method you used for the original transaction, and you will not incur any fees for the refund.
   3. If you used the Service during the 14-day withdrawal period and still wish to cancel the contract, you may do so, but we have the right to retain a reasonable amount to cover the Service used during that period.

Additional Fees

If we charge additional fees for using the Service, we will give you the opportunity to review and accept the additional fees before they are charged. We may also add paid features or Services. If you do not accept any additional fees, we may terminate your access to those features or Services.

Software

We may make updates to our software without prior notice. Our software may include open-source software. If these Terms conflict with the license terms of any third-party software (e.g., open-source license terms), those other terms will take precedence over the conflicting part of the software.

Ownership of the Services

The Services are owned, managed, and provided by Itsellesi Oy. We retain all rights and title, including intellectual property rights, to the Service. Except for the rights of use and access explicitly granted to you in these Terms, nothing in these Terms gives you any ownership in our Service.

Limitations of Liability, Warranties, and Indemnification

Our company strives to provide a high-quality Service and continuously improves it. However, there are aspects for which we cannot offer a warranty or commitment.

No Warranties

You may have statutory rights concerning the Service, for example if the Service does not match its description, is defective, or is not fit for its intended purpose. If you believe the Service is not in accordance with these Terms, please contact

Otherwise, you use the Service and the materials entirely at your own risk. The Service and responses are provided "as is" and "as available," without any warranties to the extent permitted by applicable law. Itsellesi Oy specifically disclaims all warranties regarding, for example, suitability for a particular purpose, title, merchantability, accuracy, availability, reliability, security, privacy, compatibility, non-infringement, or any other statutory or implied warranty.

Unlimited Liability

Nothing in these Terms excludes or limits our liability for:

1. Death or personal injury caused by our negligence.
2. Fraud or fraudulent misrepresentation.
3. Any matter where it would be unlawful to exclude or limit our liability, including your statutory rights concerning the quality, suitability, and match with the provided description of the Service.

Foreseeable Damages

For liability other than that described in the Unlimited Liability section, we are not responsible for any losses or damages that are not foreseeable. A loss or damage is foreseeable if it is an obvious consequence of a breach of these Terms, or if it was in the contemplation of both you and us at the time you used the Services or at the time you purchased a Subscription (i.e., at the time the subscription contract was formed, when you received the Confirmation Message).

No Commercial Use

You agree not to use our Services for commercial or business purposes. Neither we nor our service providers are liable for loss of profits, business, business interruption, or lost business opportunities.

Your Rights

Nothing in these Terms affects your statutory rights, nor do we limit our obligation to deliver the Service in accordance with these Terms. For more information about your statutory rights, please consult your local consumer advisory body.

Limitation of Liability

Except for the Unlimited Liability cases described above, our total liability to you for any losses or damages arising out of or in connection with these Terms — whether in contract (including indemnification), tort (including negligence), or otherwise — is limited to the greater of:

(a) the amount you have paid us for the use of the Services in the six (6) months preceding the event causing the liability, or (b) €50.

Beneficiaries

Our service providers may benefit from this Section 10 and enforce its provisions.

General Terms

Changes to the Services

Our Services are new and evolving. From time to time, we may add or remove features, change capacity limits, provide new forms of the Service, or discontinue old ones. We may introduce entirely new Services. We may also modify, suspend, or discontinue the Services or access to them. If these actions materially affect your use of the Service, we will endeavor to notify you as described in these Terms. This may involve actions we deem necessary for security, performance, or trust and safety reasons.

Where possible, we will give you at least 30 days' notice before making changes that materially reduce the features, availability, or functionality of the Service. However, in urgent situations (e.g., to prevent misuse, to comply with legal obligations, or to address security or operational issues), we may not be able to provide advance notice.

If you do not wish to continue using the Service after a material change, you may cancel your subscription. In such a case, we will refund you a portion of any fees you have already paid for the remaining period of your subscription as of its termination.

Changes to These Terms

We reserve the right to modify and update these Terms. For example, when:

1. Our Services change (e.g., new features, pricing changes, etc.).
2. Security or legal requirements necessitate it.
3. We wish to enhance security or prevent misuse.

We will notify you of changes that are likely to affect your use of the Service or your rights at least 30 days before the changes come into effect, unless immediate changes are required for legal or security reasons.

If you do not wish to continue using the Service after the changes become effective, you may terminate your subscription in accordance with these Terms.

Additional Terms

We may publish additional terms ("Additional Terms"). For example, we may offer new Services or features that require separate terms or guidelines. If you choose to use these new Services or features, you agree to comply with those guidelines, rules, or Additional Terms. In the event of any conflict between these Terms and the Additional Terms, the Additional Terms will govern for that particular Service.

Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services at any time without notice if:

1. We believe that you have materially breached these Terms.
2. We are required to do so to comply with applicable law.
3. Immediate suspension or termination is necessary for security reasons, and advance notice is not feasible.

We may also delete your Account if it has been inactive for more than one year and does not have an active paid Subscription. We will notify you before deleting your Account due to inactivity.

If we decide to terminate your access to the Services due to a serious breach of these Terms and you have a Subscription:

1. You are not entitled to a refund of any fees you have paid.
2. We may take legal action, and you may be liable for any losses you have caused us in connection with your breach of these Terms.

If you have a Subscription, we may terminate your Subscription by giving you at least 30 days' written notice (e.g., by email). If we use this right, we will refund you a proportionate amount of the Subscription fee you have already paid for the current Subscription term.

When these Terms, your Subscription, or your access to the Services ends, the rights and licenses granted to you in connection with the Services immediately cease, and we may, at our discretion, delete any Materials or other data from your Account. Sections 6 (unpaid fees), 8–11 will remain in effect even after these Terms or your Subscription ends.

Severability

Each section of these Terms operates separately. If any court or competent authority finds that any section is unlawful or unenforceable, the remaining sections will remain in effect.

No Waiver

If we do not immediately insist that you do something you are required to do under these Terms, or if we delay in taking action against you for breaching these Terms, that does not mean we have waived our right to require you to comply. If we do waive a default by you, we will only do so in writing, and it does not mean we will automatically waive any future default by you.

No Assignment

You may not assign or otherwise transfer these Terms to a third party without our prior written consent. We may assign these Terms without restriction.

Use of Our Brand

You may not use our name, logo, or other trademarks without our written permission in connection with products or Services that are not ours, nor in a manner that would create a false impression of our partnership, endorsement, or support. Please email any requests to use our brand to

Export Restrictions

You agree to comply with all applicable export control and sanctions laws, including those of the United States, and the European Union. You must not export (or otherwise allow the use of the Services in) any country or by any person, entity, or organization prohibited by such laws, including (but not limited to):

1. Those on the U.S. Department of the Treasury's Specially Designated Nationals list,
2. Those on other restricted lists maintained by the Office of Foreign Assets Control (OFAC),
3. Those on the U.S. Department of Commerce's Denied Persons or Entity Lists,
4. Those listed on the consolidated list of sanctions maintained by the European Union or in countries or by entities subject to EU export bans,
5. Any other persons or entities restricted or prohibited under applicable law.

You represent that neither you nor anyone using the Service on your behalf or under your account is such a restricted party, nor are you located in or operating from a country that is subject to export bans or sanctions as described above. Furthermore, you agree not to allow the Services to be used in such a manner prohibited by these laws.

Compliance with Law

We may comply with requests or requirements from government authorities, courts, or law enforcement agencies relating to the provision or use of the Services, or information collected under these Terms. We reserve the right, at our discretion, to report information about you or the Prompts or Outputs you provide or process to law enforcement agencies.

Disputes

Governing Law and Courts

These Terms are governed by the laws of Finland. This means that the use of our Services and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) will be governed by Finnish law, and any claims must be brought in the competent courts of Finland. However, if you are a consumer in the EEA or Switzerland, you may bring proceedings in your country of residence in accordance with local law.

If you live in the EEA and would like more information on dispute resolution, please visit the European Commission's website: http://ec.europa.eu/consumers/odr/. This link is provided in accordance with Regulation (EU) No 524/2013 for information only. We are not obliged to participate in online dispute resolution.

Contact Us

If you have a complaint or otherwise wish to contact us, we will try to solve the issue and prevent similar issues from occurring in the future. You can always contact us at:

Address:
Harjunlahdentie 61, 52510 Hietanen, Finland

Email: